Privacy Policy

1. Introduction

Studios TV FZ LLE ("Studios TV", "we", "us", or "our") operates StudiosTV OS and related mobile applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at studiostv.net, our mobile apps, and any related services.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account details such as name, email address, and password
• Profile information including fitness goals, preferences, and onboarding responses
• Voucher or registration codes provided by your gym, studio, or employer
• Communications you send to us, including support requests

2.2 Fitness and Activity Data

When you use workout, class, or training features, we may collect information about your activity, including:

• Workout and class completion records, duration, and progress
• Session history and streaks
• Coach or programme selections made during onboarding
• Ratings, feedback, or other content you submit within the app

With your permission, we may also access health and fitness data from your device (such as Apple Health or Google Fit), including steps, heart rate, or calories burned. You can revoke this access at any time through your device settings.

2.3 Automatically Collected Information

• Device type, operating system, and app version
• IP address and general location derived from IP
• Usage data such as features accessed, crash logs, and performance metrics
• Push notification tokens if you enable notifications

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Create and manage your account
• Deliver personalised workout recommendations and coaching experiences
• Track your fitness progress and session history
• Send service-related notifications, including class reminders and account updates
• Improve the Service, fix bugs, and develop new features
• Respond to your enquiries and provide customer support
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Your organisation: If you access the Service through a gym, studio, or employer partnership, certain activity data may be shared with that organisation as part of the service agreement.
• Service providers: We use trusted third parties to help operate the Service, including cloud hosting, analytics, video streaming, push notifications, and AI services. These providers process data on our behalf under contractual obligations.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information after account deletion where required by law, to resolve disputes, or to enforce our agreements. Anonymised or aggregated data that cannot identify you may be retained indefinitely.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Object to or restrict certain processing activities
• Export your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at hello@studiostv.com. We will respond within a reasonable timeframe and in accordance with applicable law.

You can manage push notification preferences in your device settings or within the app. You can revoke health data permissions through your device's privacy settings at any time.

7. Health and Fitness Data

The Service is designed to support general fitness and wellness activities. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Health and fitness data collected through the Service is used solely to deliver fitness features and improve your experience. We do not use health data for advertising purposes.

Always consult a qualified healthcare professional before starting a new exercise programme, especially if you have a medical condition or injury.

8. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us and we will take steps to delete it promptly.

9. International Data Transfers

Your information may be processed and stored in countries other than your country of residence, including the United Arab Emirates and countries where our service providers operate. We take appropriate safeguards to ensure your data receives an adequate level of protection in accordance with applicable data protection laws.

10. Security

We implement industry-standard technical and organisational measures to protect your information, including encryption in transit, access controls, and secure cloud infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Studios TV FZ LLE
Email: hello@studiostv.com
Website: www.studiostv.net